Annual Conference Tour to Showcase the Patient Service Center
May 25, 2017
Sutter Physician Services (SPS), a leader in healthcare management and administrative services, will be the featured tour at the Annual Conference for Healthcare Call Centers in Salt Lake City, Utah. Registered attendees will have the opportunity to tour the Patient Service Center to gain insight into the tools, processes, quality management, and strong culture of innovation that defines the centralized contact center. The tour will take place from 5:30pm-7pm Thursday, June 8th at SPS’s West Valley campus just 15 minutes from the conference site.
“We are pleased and honored to be chosen as the contact center for the tour at the Conference for Healthcare Call Centers, and look forward to sharing our processes and insight with other healthcare organizations,” stated Steve Chambers, Vice President and General Manager of SPS’s Patient Access Solutions business line. “We have worked hard to design and implement one of healthcare’s preeminent contact centers in support of our national customers and their patients, with the goal of expanding patient access and improving satisfaction.”
SPS’s healthcare call center supports provider groups, hospitals, and health systems across the country with clinical and non-clinical telephonic support. Primary services include registration, scheduling, answering services, nurse advice, and patient outreach. Providing these administrative tasks for national customers enables them to enhance the patient experience in serving as a seamless extension of their office. SPS helps them meet their key performance indicators and deliver exceptional patient care.
About Sutter Physician Services
Sutter Physician Services (SPS) provides an array of administrative and clinical services to healthcare provider and payer organizations nationwide, including revenue cycle management, accountable care solutions, and patient access solutions. SPS works with clients to enhance the patient experience, improve the health of populations, and reduce the per capita cost of healthcare. Established in 1999 as a Sutter Health affiliate, the organization has grown to become an industry leader.