As the hub of patient care, your office staff and providers are pulled in a number of directions…and answering phones isn’t always timely. Whether you are evaluating building your own contact center, have one that is underperforming, or you are outsourcing to a contact center with mixed results, our Patient Service Center is a solution that will help you enhance patient access and satisfaction.
We are a healthcare company, and our patient service representatives and clinical teams are a seamless extension of your front office and care team, caring for your patients just as you would. Our contact center services include patient registration and appointment scheduling, after-hours answering services, and Nurse Advice. Working within your electronic health record, patient information is communicated real-time.
Enhance the Patient Experience
Patients expect ease of access to your office and health information. We are available 24/7 to meet their needs and provide them access to their healthcare information. This helps you to offload tasks and build greater loyalty to your providers.
Sutter Shared Services contact center team helps drive your profitability by increasing the percentage of filled appointment slots, based on provider preferences of course. Patients are given information about the appropriate level of care to take, which reduces the number of unnecessary ER or urgent care visits.
Capitalize on Innovation
Running a contact center is a complex undertaking. Our experience enables us to scale quickly while providing the latest in telecommunications technology, knowledge management, quality monitoring, workforce management, and training. As the experts in contact center technology and analytics, we take the burden of non-healthcare tasks off of your shoulders.