Rising patient healthcare costs have health systems and providers looking for more patient-centered billing solutions to help drive greater patient satisfaction. As an important front-end solution to the revenue cycle challenge, patient bills have become a natural focus for simplification and ease of payment options.
According to a recent study by Black Book, 95% of patients said that their satisfaction with providers is improved with the addition of online bill pay, and 71% expressed that mobile billing and payment notifications would be helpful. We took that to heart. We simplified and redesigned our patient bills, provided simple online payment options, and gave patients the choice of going green.
Sutter Shared Services optimizes every point on the revenue cycle continuum. Watch this video to learn more about how we simplified our bill statements for patients.